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1. You can use the keyword field to instruct the system to search based on the keyword(s) supplied.
2. You can further refine your document search further by choosing what organizations you want included in the return results.
Customer ServiceOur Customer Service staff is committed to providing the highest level of service with timely and well researched answers to all inquiries. To ensure the level of support and service you demand, we will:
- Respond within 24 working hours upon receiving your message or call-back request.
- Manage your request courteously and professionally.
- Strive to answer your question during your call or, if necessary, follow-up in an expeditious manner.
- Provide you with the information you need or refer you to alternative resources.
- Report your valuable suggestions and feedback to the appropriate management team.
The Customer Service Group is staffed from 9 a.m. to 7 p.m. EST, Monday - Friday. The following holidays typically are observed:
- New Year's Day
- Canada Day (July 1)
- Labour Day
- Civic Holiday
- Christmas Day
Security, copyright and downloading PDF documentsStandards delivered electronically in PDF format will contain security features and other restrictions in order to protect copyright. You will be required to install an Adobe Reader plug-in to activate the security features. PDF documents will be inaccessible until the plug-in is installed.
You will be sent an email with instructions on how to download your PDF document(s) and obtain the plug-in. You will only have to install the plug-in once.
Standards purchased online will be available for download up to 48 hours from the initial time of purchase. Should you miss this download window please contact IHS Canada directly for further assistance.
Viewing StandardsViewing standards in PDF Format
All standards delivered via the download option from StandardsStore.ca are saved in the Portable Document Format (PDF) with the .pdf extension. PDF is a universal standard for capturing and viewing documents in electronic form. Adobe Reader is a free program that you will need in order to view your PDF documents. The software is comptabile with several operating system platforms, including Windows, Solaris and MacIntosh.
You can obtain, or upgrade, your PDF software by visiting Adobe online.
If you experience compatiblity problems while trying to view your PDF document, you may have an older version of Adobe Reader installed. Upgrade your version, free of charge, from Adobe.
Standards delivered in Winzip format
Winzip may be used to compress PDF files (with the .zip extension) before standards are delivered to you electronically. Winzip is also used to extract PDF documents once the zipped file is delivered to you.
You can obtain, or upgrade, your Winzip software by visiting Winzip online.
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Transactions are processed in CAD Dollars. Charges displayed in currencies other than CAD Dollars will be applied in CAD Dollars at the current rate of exchange. The final rate of exchange is applied by the creditor handling the transaction.
The actual exchange rate used by your credit card or bank may vary.
Credit Cards acceptedAmerican Express, Visa, Mastercard, Diners Club and Discover are accepted at StandardsStore.ca.
Purchasing from other ISO/IEC MembersIf you reside outside of Canada and wish to obtain ISO and/or IEC standards, you may prefer to purchase from your own country's member body.
Please click here for a listing of ISO member bodies.
Please click here for a listing of IEC member bodies.